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Important Programming Guidelines
Signal Integrity While Using ISP
For ISP of flash devices, customers are expected to follow the board-level guidelines provided on the
Microsemi SoC Products Group website. These guidelines are discussed in the datasheets and
application notes (refer to the “Related Documents” section of the datasheet for application note links).
Customers are also expected to troubleshoot board-level signal integrity issues by measuring voltages
and taking oscilloscope plots.
Programming Failure Allowances
Microsemi has strict policies regarding programming failure allowances. Please refer to Programming
and Functional Failure Guidelines on the Microsemi SoC Products Group website for details.
Contacting the Customer Support Group
Highly skilled engineers staff the Customer Applications Center from 7:00 A . M . to 6:00 P . M ., Pacific time,
Monday through Friday. You can contact the center by one of the following methods:
Electronic Mail
You can communicate your technical questions to our email address and receive answers back by email,
fax, or phone. Also, if you have design problems, you can email your design files to receive assistance.
Microsemi monitors the email account throughout the day. When sending your request to us, please be
sure to include your full name, company name, and contact information for efficient processing of your
request. The technical support email address is soc_tech@microsemi.com .
Telephone
Our Technical Support Hotline answers all calls. The center retrieves information, such as your name,
company name, telephone number, and question. Once this is done, a case number is assigned. Then
the center forwards the information to a queue where the first available applications engineer receives
the data and returns your call. The phone hours are from 7:00 A . M . to 6:00 P . M ., Pacific time, Monday
through Friday.
The Customer Applications Center number is (800) 262-1060.
European customers can call +44 (0) 1256 305 600.
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